Photo Credit: Regional Municipality of Durham

Durham Region launches first-of-its-kind smart home voice app in Canada


Thursday, November 25, 2021 2:28:00 PM

We've committed to improving the customer experience. We've highlighted our desire to make information more accessible. Now, we're making it even easier to find details about Regional programs and services—just ask Google or Alexa.

In partnership with Qwhery, Durham Region is officially the first regional municipality in Canada to bring Regional services to smart home devices—thanks to the myDurham 311 Smart Home Device Voice App. It's a tool designed to help customers access information, and frequently asked questions, through smart home devices.

Now it's easy to find out about elected officials, Regional facilities, waste pick up, the nearest bus stop, and even when to expect the next Durham Region Transit bus. Interested in finding out more? After downloading the myDurham 311 Smart Home Device Voice App, just say, "Hey Google, talk to myDurham 311," or "Alexa, open myDurham 311."

The app is available through Google or Amazon Alexa Marketplace; or for those who do not have access to Google Assistant, the app can be downloaded from the mobile device's app store.

The myDurham311 Voice App showcases how Durham Region is focused on improving the customer experience through an omnichannel approach. It's a co-ordinated system that will help ensure Regional services are accessible via a variety of methods, including in-person, web, emails, phone calls, social media, and more.

How did we get here? This spring, Durham Region worked in partnership with the Ontario Centre of Innovation and Spark Centre to challenge small- and medium-sized enterprises to help make Regional services more accessible to the public. The successful company, Qwhery, has helped us develop an excellent product that will put Durham Region in a position to provide the best customer experience for our residents.

"Durham Region is a forward-thinking organization; focused on innovation and modernization. This app is the first step in our transformation towards a customer-centric approach. Because true customer engagement begins by offering access to services at a time that works for the individual, rather than the corporation."
- Elaine Baxter-Trahair, Chief Administrative Officer, Durham Region

SOURCE: Regional Municipality of Durham